Frequently Asked Questions

Frequently Asked Questions

At MakoStars, we specialize in carefully selected English learning books and educational materials for students, families, and educators. Our collection includes phonics readers, early reading books, grammar and writing workbooks, and exam preparation materials from trusted international publishers.

Many of our books are chosen specifically to support students learning English as a second language, helping them build confidence in reading, writing, and communication.

If you're unsure which book is best for your child or student, we’re always happy to help provide recommendations.

We do our best to keep popular titles available and clearly listed on our website.

If you are looking for a specific book that is not currently listed, please contact us. In many cases we can reach out to publishers or distributors to check availability and help source the title.

We may also be able to assist with special orders or bulk purchases for schools, tutoring centers, and educational programs.

We ship orders from our Tokyo location and carefully package books to ensure they arrive safely.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 2–5 business days.

You’ll receive tracking details once your order ships.

Providing helpful and responsive customer service is very important to us. If you have any questions about our books, your order, or choosing the right materials, please feel free to contact us.

We aim to respond to most inquiries within 24 hours..

Many customers contact us for help selecting the best books for their child’s age, English level, or learning goals, and we’re always happy to provide suggestions.

If your question is not answered in this FAQ section, please feel free to reach out using the contact form on our website.

To help us assist you more quickly, you may want to include:

• Book title (if known)

• Author or publisher

• Student age or English level

We look forward to helping you find the right learning materials.

Other Common Questions


If you’re unsure which book is suitable, feel free to contact us. If possible, include the student’s age, English level, and learning goals, and we’ll do our best to suggest appropriate materials.


If you are searching for a specific book that is not currently listed, please contact us. We may be able to check availability with publishers or distributors and help locate the title.


Yes. All books sold by MakoStars are genuine editions from recognized publishers and distributors.


Most orders are processed within a few business days. Delivery time will depend on your location and the shipping option selected during checkout.


Yes. Many customers contact us for help choosing books for children or students learning English. We are happy to suggest materials based on age, level, or exam preparation.

Yes. We can often assist with bulk orders for schools, tutoring centers, or educational programs.

Yes. Schools, companies, and other organizations may request payment by invoice.

Please contact us directly at staff@makostars.com and include the books and quantities you are interested in ordering.

All invoices and receipts issued by MakoStars include our Japanese tax identification number, which may be required for accounting and reimbursement purposes.

Additional Learning Support

In addition to selling English learning books, our team also operates BumbleB English, an English organization that offers online lessons and small-group classes.

These lessons are designed to support students who may want additional help with areas such as:

Eiken interview preparation

Essay writing and speaking practice

Improving English conversation confidence

We offer both single lessons and lesson packages depending on the student’s needs.

Many of the books in our store are the same materials used in our lessons.

If you are interested in learning more, please feel free to contact us and we can provide additional details.

Many students feel nervous about the Eiken speaking interview (二次試験), especially if they have not practiced speaking English with another person before.

Practicing interview questions with a teacher can help students become more comfortable answering questions, organizing their thoughts, and speaking clearly under time pressure.

Through our BumbleB English program, we offer optional online practice lessons where students can rehearse common Eiken interview questions and receive feedback on pronunciation, grammar, and how to express their ideas confidently.

These lessons are designed as short preparation sessions, and students can book a single lesson or a small lesson package depending on their needs.

Many students find that even one or two practice interviews greatly improves their confidence before the test.

If you would like more information, please feel free to contact us.

Not yet. But we plan on rolling out these services in the near future.